1) Your orders will be processed and post out within 1-5 business days after payment is made.
2) Our default shipping partner is Poslaju. Please be advised postage may take longer during public holidays or online shopping events due to parcel congestion at the post office.
3) Tracking number will be sent through SMS or by email on the day your order is shipped out.
4) If you have not received your parcel within the specified time, please let us know and we will assist you with tracking your parcel.
RETURN, REFUND AND EXCHANGE POLICY
1) Please do measure the size, google the code and the real colour before make any payment as we do not responsible of any changes. (Actual color of the item might be slightly different from picture due to individual screen display or lighting during photo shooting.)
2) Please note that there may be a slight difference between our written size measurements and the actual product measurements and this variance will not be considered as a defect.
3) The position of pattern/design may slightly different from what you see (example : the position of the flowers may at different places).
4) Please check every details and description carefully before placing any orders and contact us if you need more information. Once payment has been made, no exchange or refund is allowed except if the item is out of stock or if there’s major defects with the items.
5) Our procedure is to properly inspect all the items before we pack for delivery. This is to ensure that all items are in good condition.
6) Please check the item immediately once received. Any major defect/wrong/faulty item must be informed to us within 24 hours. Complaints will not be entertained after 24 hours or if the item is used.
7) We offer exchange or refund on items found to be defected due to our fault. Returned items must be in unworn condition with original tags attached, the same condition that you received it. We will not be responsible for returns that do not reach us and hence, we recommend you insure your parcel for its appropriate value. Customers must return major damaged/wrong/faulty items within 3 days from the days of complaint. Any lateness will not be entertained and item(s) will be returned back to the customers.
8) Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
9) Full refund will be made payable to your account within 7 business days.